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Terms & Conditions

1. INTRODUCTION

www.engineered-esthetics.com (referred to as the "Website") is owned by Engineered Esthetics Ltd. Company registration number 09947314 

By placing an order on this website you agree to the below Terms, Conditions and Purchasing Terms which will create the sales contract, between yourself and us at the point of order confirmation and acceptance. 

 

2. PLACING AN ORDER

- Add the products you want on our website to your basket 

- Ensure you select the correct size before addend these items to your basket

- Once you have added all items you would like to purchase, proceed to checkout

- You must provide billing, shipping, email addresses and all other required details accurately 

- Review the order before you complete the purchase 

- Submit your order and you will receive a confirmation via the email address you provided at checkout.

 

2.1 ORDER ACCEPTANCE AND CANCELLATIONS

All orders submitted by you are subject to acceptance by Engineered Esthetics. We may choose not to accept your order at our own discretion.  Examples of when we may not accept your order are as follows:

  • If Products are shown on the Website but are not available;
  • If we are unable to obtain authorisation of your payment;
  • If shipping restrictions apply to a Product;
  • If Products shown on the Website contain a manifest error such as being incorrectly priced or otherwise incorrectly described;
  • Suspected fraudulent activities.

Because we start to process your order as soon as it is submitted, it is not possible to cancel your order.

 

3. QUALITY AND MAINTENANCE OF PRODUCTS 

Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. Engineered Esthetics is not liable for these variations and deviations.

Engineered Esthetics draws your attention to the washing and maintenance instructions printed on the labels of the Products as well as the product pages online. Engineered Esthetics is not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.

 

4. PRICE AND CURRENCY 

Prices displayed online usually adjust depending on your geographical location. For example, if you reside in the USA, the currency displayed should adjust to USD. This also works for AUD, CAD, EUR and other major currencies. 

You can also select your local currency via the menu tab on mobile or via the user icon at the top of the home page.

All prices quoted at the payment stage are in Great British Pound (GBP). 

The stated prices include VAT (20% Value Added Tax).

Engineered Esthetics reserves the right to change, limit or terminate any special offers or discounts at any time, including promotional codes and gift cards. Including the right to adjust the price of any product at any given time without further discussion. 

 

5. SHIPPING AND DELIVERY 

All orders made on the Engineered Esthetics website are dispatched from London, UK to the shipping address you provide at the checkout stage. Orders are delivered on business days; excluding bank holidays and national holidays.

We aim to dispatch orders on the same day when the order is placed by 2pm, London GMT. However, due to fluctuation in order volumes this is not always possible. 

Any international orders may be subject to customs charges. These charges are not quoted at checkout and are liable to the paying customer 

Engineered Esthetics cannot be held responsible for delay in delivery, including but not limited to the following;

Customs clearance, inventory levels, national or private strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks. 

 

6. RETURNS, EXCHANGES AND REFUNDS 

We offer exchanges within 30 days of purchase if the product you received is the incorrect size or damaged, please complete the exchange form on the Delivery & Returns page. You can exchange the same item for a different size, or for a different item, please include any price difference in cash inside of the returned parcel. 

Exchanges are usually processed within 7 business days of us receiving them. Please allow up to 21 days for your exchanged items to be delivered back to your shipping address. 

We offer refunds within 30 days of purchase on non-sale items. Please complete the Returns form on the Delivery & Returns page.

Refunds are usually processed within 7 business days of us receiving them. Please allow up to 21 days for your refund to reach your bank account.

Sale items can only be exchanged if stock is available, or refunded as store credit online.

All returned items must be sent back in the condition they were received. 

Please note we do not cover the cost of returning item(s) back to us.

 

7. INTELLECTUAL PROPERTY RIGHTS

All trademarks, service marks, logos and trade names which appear on Engineered Esthetics products, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of Engineered Esthetics Ltd. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website.

 

Amendments to Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time.

The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our website. 

Please check the Engineered Esthetics Terms and Conditions periodically for changes.